Account deletion

1. Send an email to privacidade@volund.com.br from the address of the account you want to delete, with the subject Delete my account.
2. If the request comes from another address, we ask for a confirmation at the account address before going ahead.
3. We reply within 15 (fifteen) business days, confirming the deletion.

In the app, the same path is under Settings > Profile > Delete account.

• Your account data: name, email, photo and preferences.
• The devices registered to receive notifications.
• Agent content linked to your account, within the periods below.

• Account data: anonymized or deleted within 90 days after closure, unless a longer retention period is required by law.
• Agent content: deleted within 30 days after the account is closed.
• Access logs: kept for 6 (six) months, as required by art. 15 of the Brazilian Internet Civil Framework (Law No. 12,965/2014).
• Tax and financial data: kept for 5 (five) years, as required by tax law.

To leave just one organization without deleting your account, talk to whoever manages the organization: they can remove you. Deleting your account does not delete the organization or its agents.

Contact our data protection officer at privacidade@volund.com.br. Your other rights under the LGPD are described in the Privacy Policy.